Send a request
Tap Help & feedback. You'll find it in the account menu (the gear at the top), or in Settings under Help. When you're signed in, there's also a button in the bottom corner: on a phone it's a round icon just above the tab bar, on a computer it shows its name.
Tap New request.
Under What is it about?, pick Something is broken, A question, Feedback or An idea for a feature.
Give it a Title and write the Details.
If it helps, add a Screenshot or file.
Tap Send.
ReShare AI adds your plan, language and app version to the request, so we can help faster.
Your conversations
Each request is its own conversation. Replies show up in the app and by email.
- In the Help & feedback panel, Your conversations lists them. A conversation with a reply you haven't read is marked.
- You can also open Your conversations from Settings, under Help.
Tap a conversation to read it and write back. If a conversation is closed, the message box is turned off: tap Reopen to write again, or New request to start a new one.
Can't sign in?
Go to Your conversations.
Tap Email us instead.
Fill in Your email and your message, then send it.
We reply to that email address. If nothing arrives, check your spam folder.